Legal
Terms ofService
Last updated: 13 November 2026
Welcome to AROUND Pet World ("AROUND", "we"). These terms govern your use of the AROUND app and services. By creating an account — or accepting on behalf of a minor in your care — you agree to them.
1What AROUND is
AROUND is a marketplace platform that connects you with independent pet stores, service providers, and shelters ("merchants"). When you buy a product, book a service, or adopt through AROUND, your contract for that purchase is with the merchant; AROUND provides the platform, payment facilitation, and support.
2Your account
Provide accurate information and keep it up to date. Keep your credentials secure — activity on your account is your responsibility. One account per person.
3Users under 20
If you are under 20 years old (a minor under Thai law), you may use AROUND only if your parent or legal guardian has reviewed and accepted these terms on your behalf. The parent or guardian is responsible for the minor's use of the app, including all purchases and charges made through the account.
4Purchases and payments
Prices are in Thai Baht. Payments are processed by Stripe using the card or PromptPay details you provide — AROUND never stores full card numbers. An order is confirmed when the merchant accepts it.
5Live animals and services
Merchants listing animals must comply with Thai animal-welfare and trade law. Animal delivery uses the transport options shown at checkout; you must provide accurate delivery and appointment information and be available to receive the animal. Report any delivery or welfare problem to us immediately through the order screen.
6Cancellations and refunds
Cancellation windows and refund rules are shown in-app at checkout and on your order screen, and depend on the order type and its status. Approved refunds are returned to your original payment method.
7Your content
You own the reviews, photos, and messages you post, and you grant AROUND a license to display them within the platform. Post only content you have the right to share; reviews must reflect a genuine transaction. We may remove content that breaks these terms.
8Acceptable use
No fraud or misrepresentation; no harassment or abusive behavior toward users, merchants, or staff; no scraping, reverse engineering, or interfering with the service; no listing or trade of animals in violation of Thai law.
9Merchants
Selling on AROUND requires a merchant application, approval, and payment onboarding with our payment processor. Additional merchant terms — fees, payouts, fulfillment obligations — are presented during merchant onboarding and form part of these terms for merchants.
10Our liability
AROUND provides the platform "as is" to the fullest extent permitted by Thai law. Merchants are responsible for their listings, products, animals, and services. Nothing in these terms limits rights you have under Thai consumer-protection law that cannot be limited by agreement.
11Suspension and ending your account
We may suspend or remove accounts and listings that break these terms or the law. You may stop using AROUND at any time and delete your account from the Help Center — see the Privacy Policy for what is deleted and what tax law requires us to retain in anonymized form.
12Governing law and changes
These terms are governed by the laws of Thailand. If we change them materially, the app will ask you to review and accept the new version before you continue. Contact: support@aroundpetworld.com.