Legal
PrivacyPolicy
Last updated: 1 August 2026
AROUND Pet World ("AROUND", "we") operates the AROUND app — a marketplace for pet products, services, and adoption. This notice explains what personal data we collect, why we collect it, who we share it with, and the rights you have under Thailand's Personal Data Protection Act B.E. 2562 (PDPA).
1Who we are
AROUND Pet World is the data controller for personal data processed in this app. For any privacy question, or to exercise any of the rights below, contact us at support@aroundpetworld.com.
2What we collect
Account details (name, email, phone number, profile photo); delivery addresses; your pets' profiles; orders, bookings, and payment records — card brand and last 4 digits only, full card numbers go directly to our payment processor and never touch our servers; chat messages and photos you send; reviews you post; an optional year of birth; aggregate usage statistics that carry no identifier (counts of screens visited and features used); and, only if you switch it on, usage analytics linked by a one-way code — never your name — so journeys can be measured end to end.
3Why we use it
To run your account and deliver orders, bookings, and chat — necessary to perform our contract with you. To process payments and shipping — also contract. To keep tax and accounting records — a legal obligation. To keep the marketplace safe (fraud prevention, content moderation) and to measure and improve the app through aggregate statistics that carry no identifier — our legitimate interest. Linking usage analytics to a one-way code, and the year-of-birth demographic — only with your consent, which you can withdraw anytime in Account settings → Privacy.
4Who we share it with
We use a small set of service providers, and each receives only what its job needs: Stripe (payment processing — receives your name, email, and phone), Shippop (shipping labels and tracking — receives sender and recipient names, phone numbers, and addresses), BunnyCDN (photo and video storage), and Google Firebase (sign-in, database, and push notifications). We never sell your personal data.
5International transfers
Our infrastructure is hosted in Singapore (Google Cloud, asia-southeast1), and some providers above operate globally. Where personal data leaves Thailand, the transfer is protected as the PDPA requires — through contractual safeguards with the receiving provider or because the transfer is necessary to perform our contract with you (for example, processing your card payment).
6How long we keep it
Account data: for the life of your account, deleted when you delete your account from the Help Center. Order and tax records: kept up to 5 years after the transaction as required by Thai tax and accounting law — when you delete your account these records are kept but your name, email, and phone are anonymized. Chat rooms: purged automatically 7–30 days after they close, including for order chats. Usage analytics and search logs: 90 days, then deleted automatically.
7Your rights
Under the PDPA you may: access and get a copy of your data; correct it (in-app, under Account settings); delete your account and data (Help Center → "How do I delete my account?"); withdraw any consent (Privacy settings); object to processing; and request portability. You may also lodge a complaint with Thailand's Personal Data Protection Committee (PDPC). We respond to requests at support@aroundpetworld.com within 30 days.
8Users under 20
Users under 20 (minors under Thai law) may use AROUND only with a parent or guardian accepting the Terms of Service on their behalf — see the Terms. We do not attach demographic analytics to minors' activity.
9Security
Data is encrypted in transit; database rules restrict every record to the people it belongs to; admin actions are logged; payout details are held in restricted storage. If a breach is likely to affect your rights, we will notify the PDPC within 72 hours and, where the risk is high, notify you as well.
10Changes to this notice
If we change this notice in a way that matters, the app will ask you to review and accept the new version before you continue. Questions any time: support@aroundpetworld.com.
11This website
The sections above describe the Around Pet app. On this website, aroundpetworld.com, the only personal data we receive is what you type into a form — your name, email, phone number and message, or the details of a merchant application. It reaches our team by email, through Google’s email service, and is used only to answer you. The website sets no advertising or analytics cookies; it remembers your choice of language in your own browser, and nothing else.