Delete youraccount

1Delete it in the app

1. Open the Around Pet app, sign in, and go to the Account tab.
2. Tap Help & Support, then Account & Refunds.
3. Open How do I delete my account? and tap Delete my account.
4. Read what will be removed, then tap Delete forever.

The Delete account row in Account Settings opens the same answer. If something on your account still has to finish (see below), the app lists all of it first, and nothing is deleted.

Otherwise your account is deleted straight away and you are signed out. This cannot be undone.

2Ask us by email

Email support@aroundpetworld.com from the address you signed up with and ask us to delete your account. We reply within 30 days.

• So that nobody else can delete your account by pretending to be you, we check that the request really came from that address. We may email a 6-digit code to it and ask you to send it back.
• If you can no longer reach that address, tell us. We will ask a few questions only the account holder could answer, such as about a past order, before we delete anything.

3What is deleted

Deleting permanently removes your profile, pets, photos and personal details:

• your profile, and the login you use to sign in
• your pets’ profiles and health records
• your profile and pet photos, and anything else you uploaded
• your personal details, such as your phone number and saved addresses
• cards saved for payment, which Stripe holds for us
• your support requests

4What we keep, and why

Completed order, booking and adoption records are kept as tax law requires, but anonymized — your name and contact details are removed from them. Reviews you wrote stay visible as “Deleted user”, so the stores you reviewed keep an accurate rating.

Order and tax records are kept for up to 5 years after the transaction, as Thai tax and accounting law requires. Chats are removed automatically 7–30 days after they close, and usage analytics after 90 days. A minimal record that the deletion was carried out is kept, with a one-way code in place of your account.

The Privacy Policy sets out everything we hold, and for how long.

5Before you delete

An account can’t be deleted while something on it is still in progress. The app tells you which of these applies:

• active orders or bookings — once they are completed or canceled, you can delete your account
• a refund that is still on its way to you — once it reaches you, you can delete your account
• an open refund request — once it is resolved, you can delete your account
• a payment dispute your bank is reviewing — once it is closed, you can delete your account
• a QR payment still waiting to be paid — once it is paid or the QR expires, you can delete your account
• a pet request a store is still working on — cancel it, or wait until it closes
• an adoption application in progress — withdraw it, or wait until the shelter decides
• a place on a store’s team — open My Staff Account and tap Leave Store first
• a store of your own that is or has been live — see below

6If you run a store

Your store is managed separately, from your store’s settings under Account Management.

• A store that never went live — a draft, or an application under review or sent back — is withdrawn and deleted together with your account, as long as it has no orders or payments still to settle. You can also delete it on its own; your customer account stays exactly as it is.
• A store that is or has been live, open or closed, can’t be deleted from the app yet. Email support@aroundpetworld.com and we will close your store with you before your account is deleted. Closing a store yourself hides your storefront and stops new orders, but nothing is deleted, and it doesn’t make your account deletable on its own.